Supervisory Training

Fundamental Skills of Managing
This module establishes a foundation for helping your team leaders align team members towards your organization's strategic objectives. Fundamental Skills of Managing teaches team leaders how to maintain team members' self-esteem, achieve consensus, and encourage others to commit themselves to common goals.

Fundamental Skills of Communicating
Communicating effectively is essential for implementing good management skills. In this module, your team leaders learn to design clear, concise messages, how to recognize nonverbal cues, how to probe for clarification, and how to confirm another person's understanding of the issues.

Using Positive Discipline
Positive Discipline may seem like a contradiction in terms, but it doesn't have to be. Managers and team leaders are shown how to change unacceptable team member behavior without bruising egos.

Developing Performance Standards
This module shows trainees how to formulate specific, measurable, attainable, results-oriented, and time-framed performance standards. It then show the steps that gain team member agreement and commitment to those performance standards.

Coaching for Improved Performance
Once a team member's performance has been assessed, the team leader identifies specific areas that need improvement. This module shows the participant how to demonstrate the needed skills to the team member and how to motivate him or her to pursue them.

Delegating Effectively
This module gives valuable insight into and practice with the "Three W's" of effective delegation: When should team leaders delegate; to whom should they delegate; and what explanation should they give to team members? The module also illustrates how to use delegation as a motivational tool.

Dealing with Complaints
Managers and team leaders often hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

Dealing with Conflicts
Wherever people work together, conflicts arise. They may be simple misunderstandings that managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module demonstrates to mangers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it's too late.

Assigning Tasks Effectively
This module takes the participants step-by-step through the effective procedures for assigning tasks effectively. It shows how to form clear explanations, gain agreement, and confirm future plans and commitments with team members.

Preparing for Change
As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will foster their acceptance of new ways of doing things. This module demonstrates how managers and team leaders can introduce change without inducing defensive reactions.

Improving Employee Work Habits
Absenteeism, repeated tardiness, drug and alcohol abuse are issues of which managers and team leaders' headaches are made. But merely quoting company regulations to this type of worker won't solve the problem. The truly effective manager or team leader will translate the rules into codes of conduct meaningful to the team member and will do it in a supportive, non-threatening way. This module shows how it's done.

Performance Assessment
This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is completed. This done, the stage is set for a summary evaluation that is clear and credible to the team member.

Communicating with Your Manager
Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their won managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

Management Orientation, Reinforcement, and Support
This program introduces managers to the content and methodology of the Vital Learning Supervision Series and helps develop their abilities to maintain and to reinforce the skills achieved by their team leaders. The program is designed to show how the behavior modeling technique of the Supervisor Series works and to teach managers specific motivational and participative management skills.